Hillarys Boat Shop :: Customer Service

Customer Service

How to Contact us

Email: sales@hillarysboatandtackle.com.au

Phone: (08) 9401 4331
(8:30am - 5:00pm WST, Monday to Friday, 8:00am - 4:30pm Saturday)

Fax: (08) 9447 3004

Mail: Customer Service and Information
Hillarys Boat Shop
PO Box 808
Hillarys, WA 6923


Where are we?

You can find us at:

Shop 2, 45 Northside Drive,
Hillarys Boat Harbour
Hillarys, 6025
Perth, Western Australia


Shopping Online

Shopping online at Hillarys Boat Shop is safe and convenient and we use secure servers to protect your credit card information. Please see Security and Privacy Policy for more information.

How to use the online store

  1. Find the item you wish to purchase in the Online Shop.
  2. Click the Add to Shopping Cart button.
  3. Confirm that correct item was added to your Cart and click Check Out.
  4. Create your new Account or Login if you are a returning customer.
  5. Confirm your Shipping Information and click the Purchase button.
  6. Fill in your Credit Card Information and press Purchase.

(Note: Your credit card information is encrypted for your security.)

Payment Options
Payment options - Hillarys Boat Shop Online accepts the following credit cards

  • Visa
  • MasterCard
  • BankCard

For other payments please use our Mail Order service.

All information provided is protected by our strict Security and Privacy Policy, which means that your contact details will not be shared with any third parties.


Shopping Offline

If you don't wish to place your order over the internet and you can't visit a store, Hillarys Boat and Tackle makes it easy to order by phone, fax or mail.

Ordering by Phone
Our friendly, knowledgeable staff are available to help you select the right gear for all your needs. Our top brands, product selection and Guarantee ensure that you will be completely satisfied with every Hillarys Boat Shop phone purchase you make.

In Australia: (08) 9401-4331 (8:30am - 4:30pm WST, Monday to Friday, 8:00am - 4:00pm Saturday)

If you are calling about products on our website, please write down the complete product description. Payment: We accept Visa, MasterCard, BankCard only for phone orders.

Ordering by Fax or Mail

  1. Click here for our Mail Order facility. All information provided is protected by our strict privacy policy, which means that your contact details will not be shared with any third parties.
  2. When you fill out the order form, remember to provide a complete product description including the desired color/size information.
  3. Fax your order form to: (08) 9447 3004
    OR
    Mail your order form to:
    Hillarys Boat Shop Mail Order
    Hillarys Boat Shop
    PO Box 808
    Hillarys, WA 6923
  4. Payment: We accept Visa, MasterCard, BankCard, or personal cheques for mail orders. Pending cheque clearance. For fax orders, we accept Visa, MasterCard, Bankcard.
  5. If you have questions about your order, contact our Customer Service department or send us an e-mail. 

Order Status

How fast will I get my order?
All orders are processed between 8.30 a.m. and 5.30 p.m. (AWST), Monday to Friday. Your order will be shipped within 5 working days, unless otherwise advised. Please see Shipping Information for delivery and shipping policies.

How do you deal with out of stock products?
Though we do our best to make sure the products we offer are always available, we occasionally run out of particular items. If the item you order is unavailable, we will notify you within 48 hours.


How to get a Copy of Our Catalogue

The Hillarys Boat and Tackle Catalogue is distributed annually to all of our stores and people on our mailing list. If you did not receive this year's catalogue, contact Hillarys Boat Shop Store near you for a free copy.

Taxes and the GST (goods and services tax)

Orders within Australia
All prices are GST inclusive at the rate of 10% and do not incur any additional charges to the listed price. Apart from any freight charges.